Working Overtime and Job Satisfaction in Hilton Shanghai Hongqiao

pic operative extra cadence and clientele joy in Hilton kidnap Hongqiao Name Yujie Hou Relation No. 74759 Mentor arnaceous Loup Internship in figurehead Desk & Executive Lounge, Hilton ins public treasury Hongqiao, chinaw argon Stenden University Leeuwarden The Netherlands Bachelor of International Hospitality Management kinfolk, 2012 specify back of content promulgation of own do cast3 Introduction4 Chapter 1. Comp whatsoever Description5 Chapter 2. find geographic expedition8 Chapter 3. Literature Review9 3. 1 running(a) extra time9 3. People who work extra time12 3. 3 The reasons of on the job(p) coherent mos12 3. 4 Job satisfaction and functional overtime13 3. 5 Conceptual impersonate. 15 3. 6 Problem definition16 Chapter 4. methodological analysis16 4. 1 Research design16 4. 2 Instrument design17 4. 3 Limitations of Research Methods17 4. 4 entropy Analyze18 Bibliography19 Appendix 1. 21 Appendix 2. 22 Declaration of own work 1. This work is compose d by me. 2. This work has non been accepted in any anterior application for a degree or diploma, by me or anyone else. 3. The work of which this is a evince is done well and truly by me. 4.All exact extracts have been distinguished by quotation tag and the sources of my information have been specifically ac intimacyd. Date kinsfolk 01, 2012 Name Yujie Hou Signature Introduction In 1993-1994, 23% of females and 27% of males claimed to have worked unpaid overtime (Bell and Hart, 1999). The capital of Red mainland China Bureau of Statistics said employed people in Chinas capital worked for 5. 9 twenty-four hour period time, or 47. 2 minute of arcs, a week on average (Xinhua word Agency, 2006). An online prospect of 15,000 people from a well-known Chinese job-hunting website shows a shocking figure that over 40% of the respondents worked vertime without paid. An incredulous reality from Hong Kong Federation of Trade Unions reported that much than 50% of Hong Kong women who h ave large-time jobs work overtime at least(prenominal) two hours e rattling day. wherefore do Chinese people work overtime become an ordinary phenomenon? How do they aspect nearly working overtime? How do Chinese obtain about having to work overtime? Do they feel happy? Can the political telly get to a greater extent benefits from employee working overtime? The relationship in the midst of overtime working and job satisfaction and how working overtime involves in job satisfaction could be discovered.On behalf of understanding, bill and improving job satisfaction is an avail competitive in hotel management team. Therefore, this project mainly focuses on figuring out how working overtime impacts on job satisfaction, and in recite to help managers in Hilton strike Hongqiao to get a better method of measuring working overtime and improving employee satisfaction. eldestborn of all, a caller description is hold upn in the report. In this chapter, not only the general k nowledge of the company itself provide be introduced, just now besides the figures of supply turn over, salary of employees and a dweeb analysis be given.The following chapter Project Exploration high lighting the purpose of this management project, further to a greater extent, the litte deemurs ar reviewed in the following chapter, a conceptual single-valued function is drawed into detail points, problem statement and look for questions be mentioned as well. Last but not least, the chapter of Methodology decribes a method of research method, instrument design, selective information collecting, data measuring and analysing. Chapter 1. Company Description The full name of the company is abduct Hongqiao Yuanyi Hilton, which is a conjugation venture business with Yuanyi Group and Hilton Worldwide.Yuanyi Group is the possessor of hardware facilities and real estate, Hilton hotels resorts is a managerial role in the property. The company is a sub-brand of Hilton worldwide , which is Hilton hotels amp resorts. It is a full service five star hotel which subject in October of 2010. The facilities of the hotel are complete, plush and luxury. The company is placed in Hongqiao Economic and Technical Development Zone, is clean 15 minutes from Hongqiao Airport (Terminal I) and 13km from Peoples Square in the heart of abduct.Apart from the above events, thither is a clobber eating house Essence indulging in finely Pan Asian and Mediterranean cuisine at the all-day and sample authentic Cantonese dishes at Yue Xuan which is an a la cart restaurant. Additionally, Hilton Shanghai Hongqiao provides a business center, hallway lounge Pulse, Delicatessen, Vine Bar, fitness center and a lenify connected Executive Lounge to satisfy the versatile needs of the lymph nodes The company places marketing emphasis on both business travelers and leisure travelers, and besides japanese guests which is a main market for the company itself.There are over 500 work mem bers in this company, which including exoticers, locals and besides staffs from other cities in China. Most of the head office managers and directors are foreigners. Full-time contract employee accounts for 72. 8%, and the odd-job(prenominal) contract employee takes up12. 4 percentage in this company mostly in banqueting and Essence restaurant and the trainees occupy 14. 8 percentages. The company is a new opened hotel, and the executive grammatical construction was just partially open in April, 2012.The Brobdingnagiangest problem of the piece preference Department is the talent gap. In order to captivate more(prenominal) new interviewees, every Wednesday is the company control surface day and people faeces go to the Human Resource department to hand in their CVs without an appointment. by means of the monthly employee party, it can be seen that thither are always new staffs join in the Hilton family. As the information shared from the HR assistant manager, the staff t urn over of year 2011 was 13. 1%, it is high than the average hotel staff turn over invest which is 10% in Shanghai (Fang Xu, 2010).The turn over of head office employees in this company is also very high, during the terminus of the authors internship, the General Manager, theater director of Finance, Director of the operation, Director of business reading, FB manager, Front Office Manager, three Duty managers played job-hopping to another(prenominal) company. There are 11 take aims accounted in Hilton, such as GM is the highest train which is 11 and trainee is level one. The salary of the trainee is 1,000RMB, around 120 per month. The biggest employee amount is level three, the average salary is 2,800RMB (=346) per month, supervisors are at level 5 which can own 3,400RMB (=419. ) per month. As an showcase gave within duty managers, the salary of foreigner is three generation than the Chinese employee in the same level position. A following SWOT analysis table shows an ge neral idea of the companys both interior(a) and external conditions. The internal part includes Strengths and Weaknesses. The Strengths are more focuses on the company facilities and around the environment. For instance, the golf court is a big strong point of Hilton Shanghai Hongqiao, which is just in a walking distance. The weaknesses are mostly from the guest complains.For example, the 80RMB of parking fee is a big guest complains in this company and it happens almost everyday. Three separated buildings are a weak point because it is very complicated for the guests to find the direction. The service quality is a frequent criticism object from customers. The external part is focused on the financial environment and competitors. Shanghai attracts 215 million domestic tourists and 8. 5 million foreign tourists in 2010. In addition, tourism revenue of Shanghai in 2010 is 305. 3 billion RMB (Shanghai tourist development report, 2012).There are 44 five-star hotels and 64 four-star ho tels in Shanghai and 11 five-star and 7 boutique hotels are building up. Hilton Shanghai Hongqiao won the Top Seller in September 2012 in Asia Pacific area. The company has a pack of opportunities and it is a great time, but also it is lining with various challenges. Table 1. Chapter 2. Project Exploration During a period of 10 months, it turned out that it manifestly it was difficult for employees to finish their tasks within the required time resulting in having to work over time.In hotel operation departments, there are three good lucks, in general, morning shift staffs working from 7am bank 3pm, the afternoon shift from 3pm till 11pm, and the rest hours are evening shift. However, most of the employees in Hilton Shanghai Hongqiao will spend quite long time in the shift turnover period, and it leads instantly to work overtime in everyday and in every department. Furthermore, these over hours will not be counted into paid overtime working. Front office is not the only depart ment, but it apparently most oft clock in the company.Moreover, as it was written in the previous chapter, the turnover rate in Hilton Shanghai Hongqiao is high(prenominal) than the average rate. Especially in front desk department, since 2011 November till 2012 September there were 5 employees quitted their job who had worked there over one year and 9 trainees had not worked over 6 months which means they quit sooner they became a formal staff. It be seen through the first two sentences written in the introductory chapter that working overtime is very normal in China and the reality shows it is a truth in Hilton Shanghai Hongqiao.This project is trying to identify the relationship among working overtime and job satisfaction, and enhance to give the managers of Hilton Shanghai Hongqiao a further consideration of observe overtime working and improving employee satisfaction. Meanwhile, job satisfaction is a source of long-term competitive advantage in the hospitality industry, by the core determine of Hilton Worldwide which is described as Hospitality, Integrity, Leadership, Teamwork, Ownership and Now, each(prenominal) values have a strong confederation with job satisfaction.For the Hilton Shanghai Hongqiao, this management project could be a helpful way to get more involved into employee satisfaction and measuring overtime working as well. Chapter 3. Literature Review This chapter concentrates in working overtime and job satisfaction. Figure has an intuitive scent to compare the dissimilar hours of working overtime in different places, so the first paragraph research figures to give an overview of working overtime in selected places and accord to law and compare with Chinas situation.The following two paragraphs are in an attempt to find out who full treatment overtime, and the reasons of people work overtime. Furthermore, the job satisfaction of different genders, the importance of job satisfaction and the relationship between job satisfaction and overtime working will be reviewed in the last paragraph. Last but not least a conceptual model covers the main point which includes the literature review. 3. 1 Working overtime In this part, the definition of working overtime is given, and some figures of overtime hours in different countries and a table of standard and maximal working hours for comparison.Working overtime is normally approved in advance by the Head of Department and is agreed in order to complete work for a deadline or to interpret additional demands. However, the initial periods of less than half an hour are not classified as work overtime. Additional hours or overtime will not qualify for payments until the member of staff has worked to their number of introductory contractual weekly hours (Working additional hours and overtime, 2011). Pascal and Damien (2000) rear that about 20% of European employees work 45 or more hours a week, and about 13% of the full-time employees weekly work over 50 hours.Long work ho urs are also a common phenomenon in the United States more than 1/4 of US men and 11% of women work more than 50 hours a week (Jacobs Gerson, 2004). In addition, utmost(prenominal) overtime work is pervasive in Korea and Japan where many employees work more than 60 hours a week (Amagasa, Nakayama, Takahashi, 2005). A reach showed that there are only 13. 7 percent worked for no more than eight hours a day in China, 40. 3% worked eight to nine hours, 23. 48 percent put in nine to 10 hours a day and 22. 0 percent worked more than 10 hours (Xinhua News Agency, 2006). In generally overtime work is a common phenomenon in both Asian and western countries. Working overtime also occurs in demonstrable countries both in Asia and Western. Moreover, China has the most meter of populations who work over 8 hours everyday which accounts at 86. 3%. The following figure gives a fall out picture of the standard working hours in selected places, and the maximum overtime hours allowed in the la w and also the overtime pay rate. Table 2. Selected places Standard working maximum overtime hours allowed Overtime pay rate Hours Finland 8 hours/day Up to 138 hours within a period of 4 months 1. 5 times of the uniform rate of pay for the first two hours 40 hours/ calendar week Up to 250 hours during a calendar year. 2 times for any extra hours. The yearly maximum can be exceeded at 80 hours on a local agreement. France 35 hours /week Up to 220 hours per year. for each one hour of overtime is payable at 10% to 50% higher than the This limit may be exceeded with a collective agreement between the employer timed periodical rate, depending on the cumulative total overtime and employee. hours worked. Ireland 48 hours /week No specification of healthy maximum overtime hours The actual working hours No statutory obligation on employers to pay employees higher rates may fluctuate considerably as long as the average working hour per week is for overtime works . not more than 48 hours over 4, 6 or 12 months (depending on circumstances) Japan 8 hours /day Up to 2 hours per day for jobs this may cause harm to health. No lower than the rate stipulated by Cabinet dedicate within the range 40 hours/week of no less than 25% and no more than 50% over the normal wage per hour or per day. Malaysia 8 hours /day Up to 4 hours per day except under special occasions. 1. 5 times of the regular rate of pay. 48 hours /week capital of Singapore 8 hours /day Up to 72 hours per month 1. 5 times of the regular rate of pay. 44 hours/week South Korea 8 hours /day Up to 4 hours per day 1. 5 times of the regular rate of pay. 40 hours /week Up to 12 hours per week. Taiwan 8 hours /day Up to 4 hours per day and 46 hours per month. 2 hours, at least an additional 1/3 of the regular hourly rate. 84 hours two week 2